Delivery Information
We provide a first class, reliable service with Nationwide delivery starting from only £10 and FREE local delivery available
Delivery FAQ
Where do you deliver?
How long will it take to receive my order?
Freezer Van Deliveries
Mainland UK courier orders placed before 10am Monday to Thursday will be dispatched on a next day delivery service.
Do I need to be in to recieve my order?
Ideally we would recommend that you are in to take delivery of your order, however, we do appreciate this isn’t always possible. It is therefore advisable that you always provide us with a safe and shaded place to leave your food ‘just in case’ you have to nip out. This information can be left in the delivery comments box at the payment screen of our shop. Please also ensure you have provided us with a correct and up to date email address and telephone number.
How much does it cost?
Freezer Van Deliveries
Courier delivery charges are dependant on weight of your delivery. Mainland UK courier delivery charges start from £10.00 for up to 20kg and then are as follows:
20kg - 30kg £14.00
40kg - 50kg - £18.00
50kg - 60kg - £26.00
I've placed my order, what happens now?
Once we have recieved and printed your order, you will be sent an email notifying that the status has been changed to 'processing'. Your order will be packed and stored in one of our freezer rooms until delivery.
Once your order has been packed and the courier scheduled, we will email you the tracking information. On the day of delivery will receive a text from our courier advising you of a 1 hour delivery slot in which to expect your order.
How is my food delivered?
Freezer Van Deliveries
Are there delivery deadlines?
Yes there are.
I think my delivery may be wrong, what should I do?
We recommend that as soon as you receive your order you check it against the delivery note left by either our driver or in your box.
Will deliveres be affected by COVID19?
In light of the recent COVID-19 outbreak we are implementing a ‘safe door’ policy on all deliveries with immediate affect to reduce the risk of exposure for our drivers.
The safety of not only our staff but our customers is of the upmost importance and this is not a decision we have taken lightly. Our drivers will now knock at your door, leave your food on your doorstep and retreat to a safe place until the door has been answered. If there is no answer then they will find a safe place to leave your order and send a text advising where it is.
If you have provided delivery instructions of a specific place to leave your food our driver will automatically leave it there without knocking or sending a text.
For those of you needing assistance carrying orders, please email us at info@thewanderingdog.co.uk to arrange in advance.
This method of delivery will continue until further notice and we appreciate your support and understanding during these uncertain times.
Please ensure that you provide us with a safe place to leave your order.
Do you offer same day click and collect?
We do yes, just select the day and time you would like to collect your order when you are at the online checkout. Please read our collection instructions carefully at checkout.