Question 1

What are your opening hours during Christmas

Accepted Answer

We will be closed on the following days during Christmas 2021 ​ Saturday 25th December Monday 27th December
Saturday 1st January Monday 3rd January ​ We will reopen Tuesday January 3rd 2022 ​ Please note: Friday 24th/31st December, Cullercoats is open 10.00-13.00 for last minute top ups ​ Our last courier day for 2021 will be Monday 20th December Our last van delivery for 2021 will be Friday 31st December Van and courier deliveries will restart Tuesday 4th January   Please note we have made changes to our December delivery schedule ​ ​

Question 2

When are you delivering over Christmas?

Accepted Answer

Please take a look at our Delivery page for up to date information on when and where we are delivering during December: https://www.thewanderingdog.co.uk/deliveries

Question 3

When will I get my order?

Accepted Answer

Firstly, check our delivery page to see when we are in your area. You can find that at: https://www.thewanderingdog.co.uk/deliveries   Our deadline for all orders is 10am the day before your run. If you have placed your order after our deadline then it will be added to the next available run in your area. We are unable to add late orders to our delivery runs at this time of the year.

Question 4

When is Bulmers due?

Accepted Answer

Unfortunately we are unable to advise when Bulmers is due Please add your email address to the product you are waiting for, click the notify me button and as soon as it is in stock you will receive an email.

Question 5

I have missed my deadline can you please add my order?

Accepted Answer

Adding a late order isnt that straight forward (unless we are already delivering right next to your street) as it means redoing our entire run and emailing all the customers that have been sent their times to let them know there is a new time. Particularly at this time of year we are incredibly busy and we are unable to add late orders to delivery runs.

Question 6

Do you have X in stock?

Accepted Answer

If this is for Cullercoats please call our team on 0191 3401616 and we can check the freezers for you.   If this is for home delivery please check our website, if the item is showing out of stock then we dont have any. You can, however, add your email address to the item you are waiting for, click the notify me button and as soon as it is in stock you will get an automatic email to let you know it is available.

Question 7

I am not going to be in can you please advise the driver to leave my order X

Accepted Answer

We dont like to call the drivers while they are driving as they need to be concentrating on the road so, if there is a chance you are not going to be in please just pop a note in the comments box at checkout to advise us of a safe place to leave your food.